Customer Care
Some of your feedback.
At The JCB Group we endeavour to make every customer experience a truly memorable one.
Customer care is at the heart of our business and even on the rare occasion when things go wrong, we do our very best to put them right. If in the unlikely event that our service or our products do not meet with your full satisfaction, be sure to let us know.
We all like to be appreciated, so we’ve included some of our favourite comments from the many letters and emails we have received. All we can say is keep them coming!
What our customers say
"The way I was treated & the service I received was absolutely fantastic. Very helpful! I am disabled and that was taken in to consideration at all times. They went out of their way for me."
Mrs S Presswell
"Everything I went for was done and executed and the MOT was reasonably priced."
Mr K Clark
"Good service, friendly and knowledgeable staff. All work completed on time and to quoted cost."
Mr G Beckwith
"I was happy with the service. They collected the car and brought it back and they were courteous."
Mr L Richards
"They were very pleasant when I rang in the morning. They offered a coffee and a sit down. The person I bought the car from was there and acknowledged me."
Mrs K Peters
"It was all very efficient, I was only waiting about five minutes. The car was ready when they said it would be ready, or earlier. The staff were very friendly."
Ms C Clive
"The staff. The cleanliness of the car when they fixed it up. The overall friendliness of the dealership really."
Mr M Jones
Types of service
There are two types of service at JCB. We have broken down key benifits.
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