Rental Terms and Conditions
Hiring Information
The full terms and conditions are shown on the reverse of the hire contract/rental agreement. The rental insurance certificate is available for customers to inspect.
Rates
Rates include maintenance, oil and motoring club maintenance but exclude fuel. We reserve the rights to change rates without notice.
Drivers
The following are minimum requirements:
- Drivers must be aged 21-70.
- Special conditions and requirements apply to drivers aged 21-24 (please ask for more information).
- Additional drivers must be approved at the time of hire.
- All drivers must hold a full valid driving licence. It must have been held for a period of at least one full year and is required to be produced at the commencement of each hire. Certain endorsements may be accepted at the discretion of the rental office.
- Two additional forms of identification are also required.
- All vans are comprehensively insured but the hirer is liable for an excess amount as noted on the Rental Agreement.
Damage Liability
The damage liability waiver, included in the rates quoted, reduces the amount of insurance excess the hirer is liable for to the amount shown on the rental agreement. However the hirer remains liable for the full amount for negligent damage eg. Damage above cab height, kerbed or punctured tyres, damage to upholstery, radio theft, cigarette burns, broken mirrors, or the theft or loss of tools or accessories.
Payment
Before the commencement of a rental payment is required to cover the following:-
- All anticipated charges including VAT.
- A security deposit, refundable if the van is returned on time, in good condition and with a full tank of fuel.
Acceptable payment methods
- Credit Cards, Debit Cards, Cash, Travellers Cheques or a Cheque with a valid banker’s card.
Additional Insurance
Personal accident, personal effects and goods in transit insurance cover is available. (Ask for more information on the rates and benefits of each policy).
Overseas Hirers
Hirers from overseas must produce a licence valid in their own country and maybe asked to submit an international driving permit.
Foreign Travel
Any customers wishing to hire a vehicle to be taken outside of England, Scotland, Wales or Northern Ireland may not do so without prior consent from the rental office. Additional charges may be made to cover the extra insurance’s and legal documentation required.
Extension of Rental Period
Should you wish to extend the hire beyond the agreed period you must notify the rental office in advance and pay for the additional charges incurred. Failure to pay these charges may result in lapsed insurance cover. The rental office will endeavour to accommodate your requirement but should they not be able to allow your extension you must return the vehicle at the originally agreed date and time.
Availability
Every effort will be made to provide the vehicle reserved. If this is not possible the rental office will endeavour to upgrade you to a larger alternative at the cost of the vehicle reserved.
Maximum Mileage
There is a maximum mileage of no more than 300 miles per day.
Management reserves the right to refuse a rental without giving a reason.